Meelan PokhrelIT systems and automation

IT SYSTEMS • ENDPOINT OPERATIONS • AUTOMATION

Systems that stay reliable.Automation that removes manual work.

I bring 10 years of hands-on IT operations experience across endpoint management, identity, networking, print, and service delivery. The work is practical: stabilize the environment, automate repeat work, and leave behind systems the team can actually run.

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meelanp@okhrel.comView selected work
10,000+
Lifetime endpoints managed
3,000
Users in current scope
10+
Years in IT operations

Where I deliver value

Operational ownership across the parts of IT that usually overlap.

The work sits in the overlap between devices, identity, networking, print, and service workflows. I step into that overlap, remove manual drag, and leave behind cleaner systems than the ones I inherited.

Endpoint Operations

I run Windows, macOS, and mobile endpoint lifecycle across Intune, Jamf, MaaS360, AutoPilot, and Apple Business Manager from provisioning through retirement.

  • Multi-MDM administration
  • Win32 packaging + compliance remediation
  • Joiner / mover / leaver lifecycle

ITSM Automation

I build automation in Freshservice and ServiceNow using catalog intake, routing rules, approvals, and assignment workflows tied to real IT operations.

  • Onboarding / offboarding flows
  • Catalog + intake consolidation
  • Queue routing + SLA logic

Identity & Access

I manage Active Directory and Entra ID operations with Conditional Access, MFA, offboarding verification, and recurring access cleanup.

  • AD / Entra ID / Duo administration
  • Conditional Access + MFA
  • Offboarding + license audit checks

Infrastructure

I support networking, print, VoIP, and Microsoft 365 platform operations, including tenant administration, outage comms, and runbook documentation.

  • Meraki / print / VoIP support
  • M365 tenant administration
  • Runbooks + operational handoff

Platform familiarity

The stack is broad, but the pattern is consistent.

This is the real operating stack: MDM, ITSM, print, networking, shipping workflows, collaboration tools, and line-of-business systems. Run them in parallel, automate the repetitive paths, tighten access, and document the handoff so the work stays maintainable.

  • Jamf
  • Intune
  • NinjaRMM
  • ServiceNow
  • PaperCut
  • M365
  • Azure
  • Power Automate
  • PowerShell
  • DocuSign
  • Zoom
  • Apple BM
  • MaaS360
  • Meraki
  • Freshservice
  • FedEx API
  • M365 Admin
  • SharePoint
  • Entra ID
  • Python
  • Dialpad
  • Citrix

Also worked in

Adobe Admin ConsoleHelloFaxAnywhereSmartCareNextGenCaretracker

Capability stack

Capabilities and tooling depth

I work across the systems that usually break together in real operations: devices, identity, service workflows, reporting, networking, and the scripting plus AI-assisted workflows that tie them together.

Endpoint Management

Used to deploy, secure, patch, and retire production endpoints across Windows, macOS, and mobile fleets with repeatable baselines.

Microsoft IntuneJamfMaaS360AutoPilotApple Business ManagerWin32 app packagingCompliance remediation

Identity & Access

Used to manage directory objects, enforce MFA and Conditional Access standards, and run access governance checks for least-privilege access.

Active DirectoryAzure AD / Entra IDConditional AccessDuoGroup PolicyAccess reviewsLeast-privilege enforcement

ITSM & Automation

Used to automate ticket intake, assignment routing, and service workflows for onboarding, offboarding, and request handling.

FreshserviceServiceNowPower AutomateWorkflow automationService catalog designTicket routing rulesKnowledge base governance

Scripting & Tools

Used to script repetitive admin work, integrate APIs, and produce operational reports for compliance, audit, and delivery tracking.

PowerShellPythonBashFreshservice APIsNinjaRMM APIsM365 AdministrationREST APIsAudit reporting

Infrastructure & Networking

Used to support network refresh, print, VoIP, and cloud service operations with documented implementation plans and handoff-ready procedures.

Cisco MerakiPaperCutRingCentral / Dialpad / MitelAzure fundamentalsDevice refresh planningDocumentation and runbooks

AI-Augmented Workflows

Used AI tools to speed up scripting drafts, documentation, troubleshooting research, prompt experimentation, and admin analysis while still verifying output before it reaches production.

ChatGPTClaudeGeminiDeepSeekMistralOllamaMidjourneyAI IDE workflows

How I work

Automate repeat work

If a task repeats, I script it and document it.

How I work

Fix root causes

I solve the system issue instead of closing the same ticket repeatedly.

How I work

Build handoff-ready operations

Runbooks, KBs, and training should let the team operate without waiting on tribal knowledge.

Selected work

Selected work

A few representative projects where the value was measurable: less manual effort, better visibility, and smoother delivery at production scale.

Case study 01

Rebuilding onboarding and offboarding for faster service delivery

ITSMFreshserviceAutomation

ProblemManual HR intake and fragmented request channels slowed provisioning, created duplicate work, and led to preventable setup tickets.

Approach

  1. Mapped the intake, provisioning, approvals, and handoff steps end-to-end.
  2. Moved requests into Freshservice catalog items and workflow automation.
  3. Rebuilt onboarding and offboarding tasks, routing, and ownership rules.
  4. Documented the process so Tier 1 and Tier 2 could run it consistently.

Impact

  • Onboarding SLA cut from 10 days to 5.
  • Setup-related tickets reduced by 35%.
  • The team got a single repeatable intake path instead of duplicate channels.

Case study 02

Building unified endpoint and asset visibility across 1,500+ devices

PowerShellEndpoint ManagementReporting

ProblemDevice, asset, and compliance data lived in separate systems, and the reporting process took days of manual work to stitch together.

Approach

  1. Wrote PowerShell integrations against Freshservice, NinjaRMM, Intune, and MaaS360 APIs.
  2. Built 90-day last-seen checks and decommission flags across the fleet.
  3. Added BitLocker and license audit scripts to surface real operational risk.
  4. Produced a single operational report the team could act on daily.

Impact

  • Replaced a manual reporting process that previously took days.
  • One actionable view across 1,500+ managed devices.
  • Faster action on missing, non-compliant, or unused assets and licenses.

Case study 03

Scaling refresh and migration throughput without adding downtime

DeploymentPowerShellOperations

ProblemLarge refresh and migration work was bottlenecked by manual validation, imaging constraints, and inconsistent inventory records.

Approach

  1. Built a parallel imaging bench for larger deployment batches.
  2. Automated server validation checks in PowerShell to remove manual verification work.
  3. Standardized enrollment and configuration for project devices before rollout.
  4. Cleaned inventory records so deployment and return tracking stayed accurate.

Impact

  • 30% faster throughput on a 500-device refresh.
  • Tripled daily throughput on a 600-user Windows migration.
  • Zero user downtime with 100% inventory accuracy across the engagement.

Contact

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